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We aim to provide fast, friendly, and reliable assistance whenever you need it. Your experience matters to us, and we’re committed to making every interaction smooth and stress-free.
privacy policy
Your Privacy, Our Priority
We are committed to protecting your personal information with transparency and care. our privacy policy explains how we collect, use, and safeguard your data to ensure a safe and trustworthy experience.
Please Read These Terms Carefully Before Accessing Or Using The Services.
Contractual Relationship
These Terms of Use (“Terms”) govern the access or use by you, an individual, from within any country in the world of applications, websites, content, products, and services (the “Services”) made available by Drenova Sdn. Bhd., a private company established in Malaysia, having its principal office located at [insert your company address] (“Drenova”).
Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Drenova. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Drenova may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity, or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
Drenova may amend the Terms related to the Services from time to time. Amendments will be effective upon Drenova’s posting of such updated Terms at www.drenova.com.my or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.
Our collection and use of personal information in connection with the Services is as provided in Drenova’s Privacy Policy. Drenova may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute, or conflict, which may include an accident involving you and a third party, and such information or data is necessary to resolve the complaint, dispute, or conflict.
The Services
The Services constitute a technology platform that enables users of Drenova’s mobile applications or websites (each, an “Application”) to rent public portable chargers, including web services of portable charger-rental software. Unless otherwise agreed by Drenova in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use.
(1) License
Subject to your compliance with these Terms, Drenova grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferable license to:
(i) access and use the Applications on your personal device solely in connection with your use of the Services; and
(ii) access and use any content, information, and related materials made available through the Services, in each case solely for your personal, non-commercial use.
Any rights not expressly granted herein are reserved by Drenova and its licensors.
(2) Restrictions
You may not:
(i) remove any copyright, trademark, or other proprietary notices from any portion of the Services;
(ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Services except as expressly permitted by Drenova;
(iii) decompile, reverse engineer, or disassemble the Services except as may be permitted by applicable law;
(iv) link to, mirror, or frame any portion of the Services;
(v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or
(vi) attempt to gain unauthorized access to or impair any aspect of the Services or related systems or networks.
(3) Provision of the Services
You acknowledge that portions of the Services may be made available under Drenova’s various brands or request options associated with public portable charger rental.
(4) Third-Party Services
The Services may be made available or accessed in connection with third-party services and content (including advertising) that Drenova does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. Drenova does not endorse such third-party services and shall not be responsible or liable for any products or services of such third-party providers.
Additionally, Apple Inc., Google Inc., and/or their applicable international subsidiaries and affiliates may be third-party beneficiaries to this contract if you access the Services using Applications developed for Apple iOS or Android devices. These third parties are not parties to this contract and are not responsible for providing or supporting the Services in any manner. Your access to the Services using these devices is subject to the terms set forth in the applicable third-party beneficiary’s terms of service.
(5) Ownership
The Services and all rights therein are and shall remain the property of Drenova or Drenova’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights:
(i) in or related to the Services, except for the limited license granted above; or
(ii) to use or reference in any manner Drenova’s company names, logos, product and service names, trademarks, or service marks, or those of Drenova’s licensors.
(6) Maintenance
Drenova is responsible for the daily running, maintenance, and repair of the portable chargers. However, this does not mean that Drenova has the obligation to ensure that all portable chargers are in a fully trouble-free condition in real time. Users should confirm the integrity of components, efficiency, and be familiar with the performance and safety devices of the portable charger before use.
If a user finds that a portable charger is broken, they must cancel the reservation or stop using it and notify Drenova immediately. If the user disregards the broken condition and continues use, the user shall take responsibility for any resulting issues.
Your Use of the Services
(1) User Accounts
To use most aspects of the Services, you must register for and maintain an active personal Services account (“Account”). A profile page will be provided for you to update your personal information, such as your name, email, and mobile phone number. You agree to maintain accurate, complete, and up-to-date information in your Account. Failure to do so may result in your inability to access or use the Services, or termination of these Terms by Drenova.
You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your username and password at all times. Unless otherwise permitted by Drenova in writing, you may only possess one Account.
(2) User Requirements and Conduct
You may not authorize third parties to use your Account. You may not assign or transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services and may only use the Services for lawful purposes.
You agree not to cause nuisance, annoyance, inconvenience, or property damage to any party in connection with your use of the Services. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that access may be denied if you refuse to provide such proof.
You shall not:
(i) submit, upload, or publish any defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive content;
(ii) publish any advertisements (commercial or non-commercial) without prior written consent from Drenova;
(iii) infringe on any third party’s lawful rights, including intellectual property rights;
(iv) misuse, tamper with, or transfer any Drenova powerbank or station in an unauthorized manner;
(v) fail to return a rented powerbank, or cause damage or loss to any Drenova equipment. Users are responsible for all losses or damages resulting from improper use, negligence, or failure to return equipment.
(3) Text Messaging
By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal operation of the Services.
If you have questions about receiving text (SMS) messages from Drenova, you may contact us at info@drenova.com.my. You acknowledge that opting out of receiving text messages may affect your ability to use the Services.
(4) Promotional Codes
Drenova may, at its sole discretion, create promotional codes (“Promo Codes”) that may be redeemed for account credits, discounts, or other benefits, subject to additional terms set by Drenova.
You agree that Promo Codes:
(i) must be used for their intended purpose and in a lawful manner;
(ii) may not be duplicated, sold, transferred, or made publicly available (unless expressly permitted by Drenova);
(iii) may be disabled by Drenova at any time without liability;
(iv) may only be used according to the specific terms set by Drenova;
(v) have no cash value;
(vi) may expire prior to use.
Drenova reserves the right to withhold or deduct credits or other benefits obtained through the use of Promo Codes if it determines that their use or redemption was in error, fraudulent, illegal, or in violation of the applicable terms or these Terms.
(5) Network Access and Devices
You are responsible for obtaining the necessary network access to use the Services. Your mobile network’s data and messaging rates may apply if you access or use the Services from a wireless-enabled device, and you are solely responsible for such charges.
You are also responsible for acquiring and updating compatible hardware or devices required to access and use the Services and Applications. Drenova does not guarantee that the Services will function on all devices. The Services may be subject to malfunctions or delays inherent in the use of the Internet and electronic communications.
How the System Works
The rental period of a portable charger begins when the portable charger is unlocked through the Drenova mobile application. The rental period ends once the portable charger is properly returned to a designated Drenova charging station.
Additional fees may apply if the portable charger is not returned within the specified rental period.
Payment
You acknowledge that the use of the Services may result in charges to you for the rental services you receive (“Charges”). After you have used the Services, Drenova will facilitate your payment of the applicable Charges. Charges will include applicable taxes where required by law.
Security Deposit
A refundable security deposit may be required during account registration. For users in Malaysia, the security deposit amount is MYR 99, payable at the start of the account. Refunds may take between 1 to 14 business days to process, subject to standard banking timelines.Wallet Balance & Top-Up
You are required to maintain a wallet balance (top-up) before using the Services. All Charges are due immediately and will be deducted directly from your wallet balance in your Account.Non-Transferability
Account balances and credits are non-transferable and may not be shared with or transferred to other users.Credit Expiry
The validity period of wallet credits shall be determined in accordance with Drenova’s policy.Promotions & Discounts
From time to time, Drenova may provide certain users with promotional offers or discounts, which may result in different charges for the same or similar services. Such promotions, unless expressly made available to you, will not affect your Charges.
Restrictions and Other Terms & Conditions of Portable Charger Use
Representations and Warranties
As a condition to Drenova allowing you to rent and use a portable charger, you represent and warrant that:
You meet all requirements under applicable laws and local jurisdiction to use the Services.
You are experienced and familiar with the safe and responsible use of portable chargers.
You are aware of, and will comply with, all applicable local, state, and national rules, regulations, and laws related to the safe and legal use of portable chargers.
You further acknowledge that you are solely responsible for ensuring that the portable charger is used safely, lawfully, and returned in proper condition.
Acknowledgements and Agreements
As a condition of Drenova allowing you to participate in the Program and rent a portable charger, you acknowledge and agree as follows:
You are fully aware that using a portable charger involves risks, including but not limited to exposure to water, fire hazards, or dismantling attempts. You must exercise care and avoid such accidents.
You are solely responsible for operating and using a portable charger in a careful, safe, and competent manner.
All portable chargers are, and shall remain at all times, the exclusive property of Drenova.
Drenova is not obligated to provide insurance of any kind related to your use of the portable charger. If Drenova, at its discretion, provides insurance, you remain fully liable for any liabilities, property damage, personal injury, penalties, fines, losses, or expenses of any kind.
If you cause damage to property or injury to another party while operating or in possession of the portable charger, you are solely responsible and liable for such damage or injury.
You shall return the portable charger in the same condition as when it was rented.
You are responsible for any and all damages, losses, or costs resulting from improper use, abuse, negligence, or failure to return the portable charger.
Portable chargers are provided as a convenience and may only be used by persons who have agreed to all terms and conditions of this Agreement.
Use Requirements
As a condition to using a portable charger, you must comply with the following requirements at all times (“Use Requirements”):
Carefully inspect the portable charger before use to ensure it is in proper operating condition.
Test key operating components, including the portable charger and charging cable, before beginning use.
Promptly notify Drenova customer service of any defects, malfunctions, or repair needs.
Immediately contact Drenova and local authorities in the event of theft of the portable charger or any accident resulting in bodily injury.
Dispute Resolution
You agree that Drenova, at its sole discretion, may submit any disputes arising out of or relating to this Agreement, your use of the portable charger, or the Drenova website, to the courts of the local jurisdiction. This Agreement shall be governed and interpreted in accordance with the laws of the local jurisdiction, without regard to conflict of law principles.
Indemnification
You agree to indemnify, defend, and hold harmless Drenova, its officers, employees, and affiliates, from and against any and all claims, damages, liabilities, losses, costs, and expenses (including legal fees) arising out of or related to:
Your breach of any representation, warranty, or covenant under this Agreement.
Your use, misuse, operation, or possession of the portable charger.
Any claims or damages arising from your violation of applicable laws, rules, or regulations.
At Drenova’s option, you may be required to assume control of the defense and settlement of any claim, provided that Drenova may, at any time, elect to take over such defense. You may not settle any claim without Drenova’s prior written consent.
Assignment
Drenova may assign or transfer its rights and obligations under this Agreement, in whole or in part, to any third party at any time without prior notice to the User. You may not assign or transfer your rights or obligations under this Agreement without prior written consent from Drenova.
No Waiver
Failure by Drenova to enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any right or provision. No course of conduct between the parties, nor any trade practice, shall modify any provision of this Agreement. A waiver by Drenova of any breach shall not be deemed a waiver of any subsequent breach of the same or any other provision.
Termination of Agreement
Drenova may terminate this Agreement, and/or suspend or terminate your access to the Services, at any time and at its sole discretion, without cause, legal process, or prior notice. You acknowledge and agree that your use of the Services is “at will” and may be revoked at any time.
In the event of termination for cause, you shall not be entitled to any refund for amounts already paid or for unused rental periods. You may terminate your rental plan at any time; however, no refund will be provided for time already used.
Survival
The provisions of this Agreement relating to limitations of liability, exclusions of liability, waivers, assumption of risk, warranties, and indemnification obligations shall survive the termination or expiration of this Agreement. Any outstanding amounts due at the time of termination shall remain payable by the User.
Personal Data Protection
By using the Services, you acknowledge, agree, and consent to Drenova collecting, storing, using, processing, and/or disclosing your Personal Data in accordance with this Agreement and Drenova’s Privacy Policy.
For the purposes of this Agreement, “Personal Data” means any information that can identify you, directly or indirectly, including but not limited to:
Name, identification number, passport details, or other government-issued identifiers
Contact information (address, telephone number, email address, etc.)
Payment details (credit/debit card, e-wallet, or other payment information)
Demographic details (date of birth, gender, nationality, race, religion, etc.)
Sensitive data, where required by law or necessary for the Services (e.g., health or safety-related data)
You further acknowledge and consent that Drenova may process your Personal Data for purposes including but not limited to:
Providing and managing access to the Services
Facilitating payment transactions and refunds
Ensuring security, fraud prevention, and compliance with applicable laws
Marketing, promotions, and communications (where you have consented)
Customer service, maintenance, and support
The provision of your Personal Data is voluntary. However, if you choose not to provide Drenova with the required information, your application may be incomplete, and Drenova may be unable to process your request or provide you with access to the Services.
Purpose of Personal Data Processing
Drenova may collect, use, and process your Personal Data for business operations and activities, including but not limited to the following purposes (“Purposes”):
To perform Drenova’s obligations under any agreement or contract entered into with you.
To provide Services in accordance with the Terms of Use.
To process your participation in events, promotions, activities, focus groups, research, contests, polls, or surveys, and to communicate with you regarding such activities.
To validate, manage, or verify your application for the Services.
To process and manage payments, charges, rebates, and/or refunds.
To develop, enhance, and improve the Services to better meet your needs.
To facilitate background checks, verification, or other compliance requirements.
To respond to your questions, feedback, or complaints.
To communicate with you for any of the Purposes listed herein.
For internal administrative purposes, including auditing, reporting, and database management.
For security, fraud detection, prevention, and lawful investigations.
To comply with applicable laws and regulatory obligations.
To send alerts, newsletters, updates, promotional materials, and festive greetings from Drenova, its partners, advertisers, and/or sponsors.
To notify or invite you to events or activities organized by Drenova, its partners, advertisers, and/or sponsors.
To share your Personal Data with companies within the Drenova Group (subsidiaries, affiliates, or joint ventures) and with trusted third-party providers, developers, partners, advertisers, event companies, or sponsors for business purposes and service delivery.
Withholding Consent
If you do not consent to Drenova processing your Personal Data for any of the above Purposes, please notify Drenova through the support contact details provided in the Application.
Updates to Personal Data
If any of your Personal Data changes (e.g., email address, phone number, payment details), or if you wish to cancel your account, please update your information by contacting Drenova using the support details provided in the Application.
Consent
By submitting your Personal Data to Drenova, you acknowledge, consent, and agree to its collection, processing, and use as set out in this Agreement and in the Terms of Use.
Third-Party Interactions
Drenova may interact with third-party service providers, payment processors, partners, and affiliates for the purposes stated above. Where applicable, your Personal Data may be shared with such parties solely to enable the provision of Services, subject to strict confidentiality and data protection requirements.
During your use of the Service, you may engage in correspondence with, purchase goods and/or services from, or participate in promotions offered by third-party providers, advertisers, or sponsors who present their products or services through the Service, the Application, and/or the Software.
Any such activity—including its associated terms, conditions, warranties, or representations—is strictly between you and the third party. Drenova and its licensors assume no liability, obligation, or responsibility for any correspondence, purchase, transaction, or promotion conducted between you and such third parties.
Drenova does not endorse and is not responsible for the content, products, services, or other materials made available through third-party applications, websites, or providers linked within the Service. You acknowledge that certain third-party providers may require you to accept additional or separate terms prior to accessing their goods or services. In such cases, Drenova is not a party to those agreements and disclaims all liability arising from them.
Drenova may rely on third-party advertising and marketing provided through the Service or other mechanisms to support and subsidize the Service and/or generate additional revenue. By accepting these Terms of Use, you consent to receive such advertising and marketing.
If you do not wish to receive advertising, you must notify Drenova in writing or follow the procedure set by Drenova. Please note, Drenova reserves the right to charge a higher fee or deny use of the Service if you opt out of advertising. Any applicable higher fees will be posted on drenova.com.my.
You also agree that Drenova may compile and release information about your use of the Service on an anonymous basis as part of aggregated reports, profiles, or analyses.
It remains your sole responsibility to exercise caution and good judgment in all interactions with third-party service providers, advertisers, sponsors, or other users of the Service.
Customer Support
If you encounter any issues while using the Service, you may report them directly through the Drenova App by selecting the Customer Support option.
You are also encouraged to share feedback or comments. For further assistance, you may contact Drenova by email at:
Disclaimers; Limitation of Liability; Indemnity
(1) Disclaimer
The Services are provided on an “as is” and “as available” basis. Drenova expressly disclaims all representations and warranties, whether express, implied, or statutory, not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Drenova makes no guarantee regarding the reliability, quality, suitability, or availability of the Services, or of any goods or services obtained through the Services, nor that the Services will be uninterrupted or error-free. You agree that the entire risk arising from your use of the Services remains solely with you, to the maximum extent permitted by applicable law.
(2) Limitation of Liability
Drenova shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to lost profits, lost data, personal injury, or property damage, arising in connection with your use of the Services—except where such damages result solely from Drenova’s proven fault.
Drenova shall not be liable for damages, liabilities, or losses arising from:
Your reliance on or inability to access or use the Services;
Any delay or failure caused by circumstances beyond Drenova’s reasonable control.
Nothing in this section limits liability or affects your statutory consumer rights that cannot be excluded under applicable law.
(3) Indemnity
You agree to indemnify and hold harmless Drenova, including its officers, directors, employees, and agents, from any and all claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
Your use of the Services, or any goods/services obtained through the Services;
Your breach or violation of these Terms;
Your violation of any third-party rights, including personal injury or property damage caused while using the Services.
Governing Law; Arbitration
Unless otherwise specified in these Terms, this Agreement shall be governed by and construed in accordance with the laws of the applicable local jurisdiction. Any disputes shall be submitted to the competent courts of that jurisdiction, unless otherwise required by law.
Other Provisions
(1) Notice
Drenova may provide notice to you through a general notice within the Services, via SMS, or via email.
You may provide notice to Drenova by email at:
(2) General
You may not assign or transfer these Terms, in whole or in part, without Drenova’s prior written approval.
You consent to Drenova assigning or transferring these Terms, in whole or in part, to:
A subsidiary or affiliate;
An acquirer of Drenova’s equity, business, or assets; or
A successor by merger.
No joint venture, partnership, employment, or agency relationship exists between you and Drenova as a result of this Agreement or your use of the Services.
If any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, such provision shall be deemed severed, and the remaining provisions shall remain enforceable. The parties shall replace any invalid provision with a valid one that most closely reflects the original intent.
These Terms represent the entire agreement between you and Drenova, superseding all prior or contemporaneous understandings.
For clarity, references to “including” or “include” in these Terms shall mean “including, but not limited to.”
Term Of Use
Clear. Fair. Transparent — Your Use of Drenova, Defined.
Drenova Shared Power Bank Fee and Refund Policy
Clear Fees. Fair Charges. Hassle-Free Refunds.
Drenova Shared Power Bank Fee and Refund Policy
These terms apply to all orders for shared power bank rentals via the Drenova system. Please read carefully before use. This policy is based on international shared power bank standards and adapted to local operational conditions.
⸻
1. Deposit and Maximum Charges
1.1 Deposit
• A deposit of RM60 is required for each power bank rental.
• The deposit will be automatically adjusted according to the final rental fee:
• If rental fee < RM60 → remaining deposit refunded
• If rental fee reaches the maximum RM60 → no refund balance
1.2 72-Hour Non-Return Rule
• Returned within 72 hours → billed based on actual usage
• Not returned within 72 hours → considered as purchase of the power bank
• Maximum charge → RM60
• Deposit will offset the purchase fee; no remaining refund
⸻
2. General Billing Rules (Applicable to All Plans)
• 30-minute usage billed at half hourly rate
• Daily maximum (24 hours): RM24
• 48-hour maximum: RM48
• 72-hour maximum: RM60
• Any return within 72 hours → charged according to actual usage, no extra fees
• Not returned within 72 hours → considered purchase, non-refundable, no additional charge
⸻
3. Pricing Table
(1) Standard Plan (RM3/hour)
Duration Fee
5 – 30 mins RM1.5
30 – 60 mins RM3
1 – 2 hours RM6
2 – 3 hours RM9
3 – 4 hours RM12
24 hours cap RM24
48 hours cap RM48
72 hours cap / RM60
(2) Advanced Plan (RM4/hour)
Duration Fee
5 – 30 mins RM2
30 – 60 mins RM4
1 – 2 hours RM8
2 – 3 hours RM12
3 – 4 hours RM16
24 hours cap RM24
48 hours cap RM48
72 hours cap / RM60
(3) Premium Plan (RM5/hour)
Duration Fee
5 – 30 mins RM2.5
30 – 60 mins RM5
1 – 2 hours RM10
2 – 3 hours RM15
3 – 4 hours RM20
24 hours cap RM24
48 hours cap RM48
72 hours cap / considered purchase RM60
⸻
4. Refund Rules
4.1 Automatic Calculation of Rental Fees
After return, the system automatically calculates the fees based on the final return time:
• Rental fee < RM60 → remaining deposit refunded automatically
• Rental fee reaches RM60 → full deposit used for maximum fee, no refund balance
4.2 Refund Method
• Bank card / FPX / eWallet → automatically refunded via original payment method
• Refund processing time: 1–7 business days (may vary by bank)
⸻
5. Non-Refundable Cases
Refunds will not be provided in the following cases:
• Not returned within 72 hours (automatically considered purchase)
• Device lost, damaged, or unable to return
• Continuous billing due to user failing to confirm return (system record prevails)
• Refund requests for personal reasons (e.g., no longer needing the power bank)
⸻
6. Policy Updates
Drenova reserves the right to update this Fee and Refund Policy at any time. The latest policy displayed in the system will apply.
Pricing table
Flexible Pricing for Every Lifestyle
| Standard Plan (RM3/hour) | Advanced Plan (RM4/hour) | Premium Plan (RM5/hour) | |||
|---|---|---|---|---|---|
| Duration | Fee | Duration | Fee | Duration | Fee |
| 5 – 30 mins | RM1.5 | 5 – 30 mins | RM2 | 5 – 30 mins | RM2.5 |
| 30 – 60 mins | RM3 | 30 – 60 mins | RM4 | 30 – 60 mins | RM5 |
| 1 – 2 hours | RM6 | 1 – 2 hours | RM8 | 1 – 2 hours | RM10 |
| 2 – 3 hours | RM9 | 2 – 3 hours | RM12 | 2 – 3 hours | RM15 |
| 3 – 4 hours | RM12 | 3 – 4 hours | RM16 | 3 – 4 hours | RM20 |
| 24 hours cap | RM24 | 24 hours cap | RM24 | 24 hours cap | RM24 |
| 48 hours cap | RM48 | 48 hours cap | RM48 | 48 hours cap | RM48 |
| 72 hours cap | RM60 | 72 hours cap | RM60 | 72 hours cap / considered purchase | RM60 |
