“Drenova” is a brand name used by Zhong Ma New Energy Sdn. Bhd.

 

These Terms of Use (“Terms”) govern your access to and use of the website, user web portal (“User System Page”), content, products, and shared power bank rental services (collectively, the “Services”) provided by Zhong Ma New Energy Sdn. Bhd. (“Company”). These Terms are legally binding. Please read them carefully.

 

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately stop using the Services.

 

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1.These Terms form a legally binding agreement between you and Zhong Ma New Energy Sdn. Bhd., the owner and operator of the Services under the brand name “Drenova.”

2.The Company may suspend, restrict, or terminate the Services at any time and for any business reason, without prior notice.

3.The Company may amend these Terms at any time. Updated Terms will be published on the official website or User System Page, and continued use of the Services constitutes acceptance of the updated Terms.

 

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Drenova provides shared power bank rental services, including but not limited to:

1.User System Page (web portal): for account registration, rental, payment, viewing rental history, and locating nearby return points.

2.Shared power banks and charging station equipment.

3.Billing and deposit system.

4.GPS-based return point location display (to help users locate nearby return points; does not track users in real-time).

5.Online customer support services.

 

The Services are intended for personal, non-commercial use unless otherwise authorized in writing by the Company.

 

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3.1 License Grant

 

Subject to your compliance with these Terms, the Company grants you a non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Services via the User System Page.

 

3.2 Restrictions

 

You shall not, including but not limited to:

1.Copy, distribute, modify, or commercially exploit any content of the Services.

2.Reverse engineer, hack, or attempt to bypass the billing system.

3.Exploit system vulnerabilities to avoid charges or falsify system records.

4.Attack servers or damage the system.

5.Disassemble, destroy, or modify power banks or charging stations.

6.Use the equipment for unlawful purposes.

 

The Company reserves the right to terminate accounts, recover losses, and take legal action in case of violation.

 

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1.Users must register an account on the web portal using a mobile number or email address and provide accurate, complete, and up-to-date information.

2.Users are responsible for the security of their account and all activities performed under it.

3.Accounts must not be transferred, sold, or shared.

4.Accounts may be suspended or terminated if information is false, fraudulent, or deemed risky by the Company.

 

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5.1 Rental Start and End

•Rental Start: The time when a user selects a payment method on the web portal and successfully unlocks a power bank.

•Rental End: The time when the power bank is successfully inserted into any Drenova return point, and the system shows “Return Successful.”

 

If the power bank is not properly inserted and the system does not recognize the return, billing will continue until the system confirms successful return.

 

5.2 Deposit and Billing Policy

•Deposit: RM60

The system will pre-authorize or deduct the deposit before rental. Upon return, the system will calculate the usage fee and refund any remaining deposit balance.

•30-minute usage billed at half price

•Daily maximum RM24 / 48-hour maximum RM48 / 72-hour maximum RM60

•Failure to return within 72 hours = considered purchase (final charge RM60)

 

5.3 Three Plans – Pricing Table (Appendix to Terms)

 

PRICING

 

(1) Standard Plan (RM3/hour)

 

Duration Fee

5 – 30 mins RM1.5

30 – 60 mins RM3

1 – 2 hours RM6

2 – 3 hours RM9

3 – 4 hours RM12

24 hours cap RM24

48 hours cap RM48

72 hours cap / RM60

 

(2) Advanced Plan (RM4/hour)

 

Duration Fee

5 – 30 mins RM2

30 – 60 mins RM4

1 – 2 hours RM8

2 – 3 hours RM12

3 – 4 hours RM16

24 hours cap RM24

48 hours cap RM48

72 hours cap / RM60

 

(3) Premium Plan (RM5/hour)

 

Duration Fee

5 – 30 mins RM2.5

30 – 60 mins RM5

1 – 2 hours RM10

2 – 3 hours RM15

3 – 4 hours RM20

24 hours cap RM24

48 hours cap RM48

72 hours cap / considered purchase RM60

 

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5.4 Late Return Policy

1.If not returned within 72 hours → considered purchase

•The system will automatically charge RM60

•Users are still required to return the equipment (legally remains the property of the Company)

2.Returns within 72 hours are charged according to actual usage time; remaining deposit is refunded.

3.The final invoice is generated only upon successful return.

 

5.5 Payment and Authorization

1.Users must link a credit card, debit card, or e-wallet on the web portal.

2.By using the Services, users authorize the Company to:

•Automatically deduct rental fees

•Deduct deposits

•Deduct late fees (if applicable)

3.Payment methods cannot be changed during the rental period.

 

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1.Users must inspect the power bank for normal appearance and functionality before use.

2.If any damage, defect, or overheating is found, usage must stop immediately, and the Company must be notified.

3.The Company is not liable for damages resulting from continued use of defective equipment.

4.Full-device compensation:

•Users causing damage through improper use are liable for repair fees or compensation based on the original equipment price, including but not limited to:

•Intentional destruction

•Dropping into water

•Disassembly or modification

•Any action rendering the device inoperable

 

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Users shall not:

•Use devices for unlawful purposes

•Intentionally damage equipment

•Resell, pawn, give away, or pledge equipment

•Disassemble batteries or wiring

 

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Users understand and accept that using power banks involves risks, including but not limited to:

•Overheating

•Short circuits

•Mobile phone damage due to misuse

•Data loss

•Accessory compatibility issues

 

The Company is not responsible for damages arising from improper use.

 

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To the extent permitted under Malaysian Consumer Protection Act 1999, the Company provides the Services “AS IS” and does not guarantee uninterrupted, error-free, or fully available service.

The Company shall not be liable for:

•Indirect or consequential losses

•Mobile device damage

•Data loss

•Fire or battery-related accidents

 

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Users agree to indemnify and hold the Company harmless from any losses arising from violations of these Terms, misuse of equipment, or unlawful acts, including:

•Repair fees

•Equipment damage fees (full price)

•Legal costs

•System damage or loss

 

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The Company may suspend or terminate user accounts and service access at any time. Fees already incurred are non-refundable.

Users may stop using the Services at any time, but previously incurred fees remain non-refundable.

 

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The Company processes users’ personal data in accordance with Malaysia’s Personal Data Protection Act 2010 for:

•Providing Services

•Billing

•Customer support

•Displaying nearby return points (location display only, no real-time tracking)

 

Users may request access, correction, or deletion of personal data in writing.

 

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These Terms are governed by the laws of Malaysia.

Any dispute shall be submitted to the courts of Malaysia for resolution.

 

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📧 Email: drenovamalaysia@gmail.com

📞 Phone: +6012-6088388

 

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1.If any provision of these Terms is deemed invalid, the remaining provisions remain in effect.

2.These Terms constitute the entire agreement between users and the Company.

3.The Company reserves the right to update these Terms at any time.