Drenova Shared Power Bank Fee and Refund Policy

These terms apply to all orders for shared power bank rentals via the Drenova system. Please read carefully before use. This policy is based on international shared power bank standards and adapted to local operational conditions.

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1. Deposit and Maximum Charges

1.1 Deposit
• A deposit of RM60 is required for each power bank rental.
• The deposit will be automatically adjusted according to the final rental fee:
• If rental fee < RM60 → remaining deposit refunded
• If rental fee reaches the maximum RM60 → no refund balance

1.2 72-Hour Non-Return Rule
• Returned within 72 hours → billed based on actual usage
• Not returned within 72 hours → considered as purchase of the power bank
• Maximum charge → RM60
• Deposit will offset the purchase fee; no remaining refund

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2. General Billing Rules (Applicable to All Plans)
• 30-minute usage billed at half hourly rate
• Daily maximum (24 hours): RM24
• 48-hour maximum: RM48
• 72-hour maximum: RM60
• Any return within 72 hours → charged according to actual usage, no extra fees
• Not returned within 72 hours → considered purchase, non-refundable, no additional charge

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3. Pricing Table

(1) Standard Plan (RM3/hour)

Duration Fee
5 – 30 mins RM1.5
30 – 60 mins RM3
1 – 2 hours RM6
2 – 3 hours RM9
3 – 4 hours RM12
24 hours cap RM24
48 hours cap RM48
72 hours cap / RM60

(2) Advanced Plan (RM4/hour)

Duration Fee
5 – 30 mins RM2
30 – 60 mins RM4
1 – 2 hours RM8
2 – 3 hours RM12
3 – 4 hours RM16
24 hours cap RM24
48 hours cap RM48
72 hours cap / RM60

(3) Premium Plan (RM5/hour)

Duration Fee
5 – 30 mins RM2.5
30 – 60 mins RM5
1 – 2 hours RM10
2 – 3 hours RM15
3 – 4 hours RM20
24 hours cap RM24
48 hours cap RM48
72 hours cap / considered purchase RM60

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4. Refund Rules

4.1 Automatic Calculation of Rental Fees
After return, the system automatically calculates the fees based on the final return time:
• Rental fee < RM60 → remaining deposit refunded automatically
• Rental fee reaches RM60 → full deposit used for maximum fee, no refund balance

4.2 Refund Method
• Bank card / FPX / eWallet → automatically refunded via original payment method
• Refund processing time: 1–7 business days (may vary by bank)

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5. Non-Refundable Cases

Refunds will not be provided in the following cases:
• Not returned within 72 hours (automatically considered purchase)
• Device lost, damaged, or unable to return
• Continuous billing due to user failing to confirm return (system record prevails)
• Refund requests for personal reasons (e.g., no longer needing the power bank)

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6. Policy Updates

Drenova reserves the right to update this Fee and Refund Policy at any time. The latest policy displayed in the system will apply.